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Refund Policy

Home » Refund, Withdrawal, Transfer & Deferment Policies
Refund Policy
Transfer Policy
Withdrawal Policy
Deferment Policy

NYRA Academy

Refund Policy

Nyra Academy adopts the Refund Policy as per the Standard Student Contract as per school’s refund policy. All conditions must be satisfied before the school can proceed with the applications. The whole refund process will not take more than 14 working days from date of receiving the Student’s written notice of withdrawal with complete supporting documents. Incomplete refund requests will be rejected.

The outcome will be communicated to the student within 14 working days from receiving the student’s notice of withdrawal. If approved, the Student will be informed to collect from the School the cheque within 14 working days from the date of receipt of the completed request with the computation of the refund amount. Student will have to acknowledge receipt of the cheque for refund done via cheque payment.

Eligibility of a Refund is based on the following scenarios:

1. Withdrawal Due to Non-Delivery of Course

  • Nyra Academy does not commence the course on the Course Commencement Date;

  • Nyra Academy terminates the Course before the Course Commencement Date;

  • Nyra Academy does not complete the Course by the Course Completion Date;

  • Nyra Academy the course before the Course Completion date;

  •  Nyra Academy has not ensured that the student satisfies the course admission criteria as described in Schedule A of the Course Details of the Student Contract within the specified timeline

If the student chooses to withdraw within seven (14) working  days of receiving written notification of any of the aforementioned circumstances or if there are no viable alternative study options available, they have the right to receive a full refund of the Course Fees and Miscellaneous Fees that have been paid.

2. Withdrawal during the Student Contract “Cooling-Off” Period

If the student provides written notification of their decision to withdraw from the course during the 7-day cooling-off period, they are entitled to the maximum percentage of refund (currently set at 100%) as indicated in Schedule D of the Student Contract. This policy remains applicable irrespective of whether or not the student has commenced the course.

3. Withdrawal before Course Commencement

% of [Amount of fees paid under Schedule B and C] If the Student's written notice of withdraw is received
[100%]
more than 14 days before the Course Commencement Date
[75%]
between 14 days before and 14 days after the Course commencement date
[30%]
Between 15 to 40 days after the Course Commencement date
[0%]
more than 40 days after the Course Commencement Date

Non-Refund fees

  • Course Application Fees
  • Courier charges

Refund Request, Refund Timeline & Net Refund Amount

  • All requests for refund must be made using the Refund Request Form.

  • The time taken to process the refund request shall not be more than seven (7) working days from the date of Refund Request Form duly signed by the student with complete documents / information.

  • If the student requests that the refund be transferred to their bank account, the date of payment of the refund is considered to be the date on which the transfer of funds is requested or applied for, as indicated by the date stamped by the bank or remittance agency.

  • If the student opts for the refund to be transferred via telegraphic/bank transfer or through a remittance agency, the refund amount will be less any bank or administrative charges.

  • If the student have paid via cheque / Telegraphic Transfer and are seeking a refund, the Finance team will advise upon clearing of the cheque / payment transfer before refund can be processed.

Appeal for Refund

  • A student who is not eligible to a refund may submit an appeal for special consideration using the Student Request Form together with supporting documents, if applicable.

  • Each case will be reviewed by the Management and student will be notified of the decision by Management.

  • The student will be notified of the outcome of the appeal within seven (14) working days of the date of receipt of duly completed and signed Student Request Form with complete relevant documents.

Special circumstances/Conditions whereby a Course can be cancelled

The School reckons the fact that there are special circumstances/Conditions whereby course conditions cannot be carried out and has to be cancelled. Examples as below:

    1. The school is required to close due to government request
    2. Lack of a minimum number of students to run a course if applicable and communicated to students prior to enrolment
    3. The school is unable to operate in the event of an emergency (whether national or otherwise), breakdown or special circumstance or in the event of any circumstances outside the control of the school which may include a security alert, illegal actions of third parties, riot, civil commotion, strike, lock out or any other happening, any of which, in the sole opinion of Nyra renders such cancellation necessary.

Procedure:

  1. If a student meets the criteria for a refund as per the aforementioned policies, they can fill out a Refund Request Form and provide any necessary supporting documentation to the Student Services and Corporate Admin Department.
  2. The Student Services staff will process the form by verifying if the student qualifies for the refund and compute the refund amount before passing the form to management approval.
  3. The Head of Student Services and Corporate Admin reviews and approves the Student Request Form.
  4. Finance staff will prepare the refund in the form of cash or cheque (for students in Singapore) or telegraphic transfer (for students out of Singapore).
  5. During collection of the refund, the Student Services staff will communicate how the refund was computed to the student acknowledge the refund by signing off on the payment voucher.

Communication to Prospective & Current Students

The Refund Policy can be communicated via the School’s website, Student Portal, Email, Notice Board, Student Handbook, Pre-Course Counselling, Orientation and signing of Standard PEI-Student Contract.

NYRA Academy

Transfer Policy

A transfer can occur when student changes the course or period of study (from full-time to part-time or vice versa) before completion or choose to study another course instead of the current course which the student is attending at Nyra Academy.

Conditions for Transfer Approval

  • Legitimate reason for transfer
  • Complete supporting documents
  • Student’s initial highest qualifications satisfy the entry requirement of the new course
  • No outstanding payment or documents for the current course

Transfer Request, Transfer Timeline & Letter of Outcome

  • All requests for transfer must be made using the Transfer Form.

  • The processing time for a transfer request is 14 working days from the date of the student’s transfer request.

  • Once the outcome of the transfer request is ready, an email with an attached scanned letter will be issued to the student notifying them of the outcome.

Admin Fee & Refund

  • No administrative fee charged for processing a transfer request

  • Refunds (if applicable) will be processed in accordance with the Refund policy and procedures.

Procedure:

  1. When the student has decided to transfer, our Student Services Staff will conduct a pre-course counselling on the new course.

  2. The student completes the Transfer Form and provide relevant supporting documents. The Student Services Staff proceeds to explain the terms and conditions listed on the Transfer Form and the implications of the transfer such as fees and student pass status (for international students). The student acknowledges and signs off the Transfer Form for details explained to him/her and he/she understood them.

  3. The Student Services Staff then reviews the student’s highest qualification and verifies that the student has met the new course’s entry requirements.

  4. The Head of Student Services and Corporate Admin reviews the transfer request and approve or reject the request.

  5. the Student Services Staff issues an outcome letter (emailed / mailed) indicating the results of the transfer request.

  6. A contract for the new course will be generated and signed by the student if the transfer request is approved.

Communication to Prospective & Current Students

The Transfer Policy can be communicated via the School’s website, Student Portal, Email, Notice Board, Student Handbook, Pre-Course Counselling, Orientation and signing of Standard PEI-Student Contract.

NYRA Academy

Withdrawal Policy

A withdrawal occurs when the Student Contract is terminated and the student is no longer a student of Nyra Academy.

Conditions for Approval

  • Legitimate reason for withdrawal

  • Complete supporting documents

  • No outstanding payment or documents for the current course.

Withdrawal Request, Withdrawal Timeline & Letter of Outcome

  • All requests for withdrawal must be made using the Withdrawal Form.

  • The processing time for a withdrawal request is 14 working days from the date of the student’s withdrawal request.

  • Once the outcome of the withdrawal request is ready, a letter will be issued to the student notifying them of the outcome and overall attendance rate.

Admin Fee & Refund

  • There is no administrative fee charged for processing a withdrawal request.

  • Refunds (if applicable) will be processed in accordance with the Refund policy and procedures.

Deemed Withdrawal

This refers to students who have not submitted a withdrawal request form but belong to the following categories which actions indicated their deemed intention to withdraw:

  • If a student does not return and/or is uncontactable for 7 days after the end of the approved deferment period.
  • The Withdrawal Policy will apply to them likewise.

Procedure:

  1. When the student decides to withdraw, the Student Services Staff will speak with the student to identify the reason for withdrawing and seek to solve the issue, if possible, so that the student may continue on with the course.

  2. If the student still decides to withdraw, the student completes the Withdrawal Form and provide relevant supporting documents. The Student Services Staff proceeds to explain the terms and conditions listed on the Withdrawal Form and the implications of the withdrawal such as fees and student pass status (for international students). The student has to sign off the Withdrawal Form to acknowledge that the above details have been explained to him/her and he/she understood them.

  3. The Head of Student Services and Corporate Admin reviews the withdrawal request and decides either to approve or reject the request.

  4. The Student Services Staff issues an outcome letter indicating the results of the withdrawal request and overall attendance rate.

  5. The existing student pass will be cancelled and the existing student contract will be terminated.

Communication to Prospective & Current Students

The Withdrawal Policy can be communicated via the School’s website, Student Portal, Email, Notice Board, Student Handbook, Pre-Course Counselling, Orientation and signing of Standard PEI-Student Contract.

NYRA Academy

Deferment Policy

A deferment occurs when the student delays or postpones the course (or module). Defer Intake means to defer the commencement intake for the course. Defer Course means to defer a module/semester after the course has commenced.

Conditions for Approval

  • Legitimate reason for deferment

  • Complete supporting documents

  • No outstanding payment or documents for the current course

Deferment Request, Deferment Timeline & Letter of Outcome

  • All requests for deferment must be made using the relevant Deferment Form.

  • The processing time for a deferment request is 14 working days from the date of the student’s deferment request.

  • Once the outcome of the deferment request is ready, a letter will be issued to the student notifying them of the outcome.

Admin Fee & Refund

  • For deferment, there will be an administrative fee of $100. Under certain circumstances, the Head of Student Services and Corporate Admin may exercise discretion to waive or reduce the deferment fee.

  • Refunds (if applicable) will be processed in accordance with the Refund policy and procedures.

Notice Period

  • Applications for defer intake must be submitted before the start of the next available intake.

  • Applications for defer course for the current semester (6 months) must be submitted by the mid-week point of the current semester. (E.g. the 4th month of an 6 months semester)

  • Applications for defer course for the next semester must be submitted at least 2 weeks before the commencement of the new semester.

Maximum Deferment Period

  • The maximum deferment period is 1 semester (6 months).

  • If the student wishes to defer for more than 1 semester (6 months), the student would have to withdraw from the course and the withdrawal policy applies.

  • If the student wishes to enroll back into the same course subsequently, the student will be treated as a new application, but he/she may apply for exemptions for modules/units previously completed.

  • Waiver of this limitation will be reviewed on a case-by-case basis and subjected to Management’s approval.

Procedure:

  1. When the student decides to defer, the Student Services Staff will speak with the student to identify the reason for deferment and seek to solve the issue, if possible, so that the student may continue on with the course.

  2. If the student still decides to defer, the student completes the relevant Deferment Form and provide relevant supporting documents. The Student Services Staff proceeds to explain the terms and conditions listed on the Deferment Form and the implications of the deferment such as fees. The student has to sign off the Deferment Form to acknowledge that the above details have been explained to him/her and he/she understood them.

  3. The Head of Student Services and Corporate admin reviews the deferment request and seeks approval from the Course Manager/Academic Director.

  4. The Student Services Staff issues an outcome letter indicating the results of the deferment request.

  5. Depending on the approved period of deferment a new student contract or addendum may be generated upon the student’s return from deferment.

Communication to Prospective & Current Students

The deferment Policy can be communicated via the School’s website, Student Portal, Email, Notice Board, Student Handbook, Pre-Course Counselling, Orientation and signing of Standard PEI-Student Contract.